Manage Your Booking
Where can I find my booking number?
Look for your reference (e.g. EG-2026-01425) in any of these:
Confirmation email
Sent the moment you booked, with your reference at the top.
WhatsApp message
We message your reference and pickup details to your number.
PDF voucher
Your downloadable voucher shows the reference and QR code.
Your booking information is securely protected
Only customers with the correct booking reference and matching email address can access reservation details. Your data travels over an encrypted connection.
What you can do here
Everything you need to manage your trip, in one place.
View booking
See every detail of your reservation
Download voucher
Your printable PDF voucher
Payment status
Check what’s paid and what’s due
Cancel booking
When your fare allows it
Request changes
Date, pickup or travelers
Download invoice
For your records & expenses
Need help?
Our travel team is available 24/7 — reach us however you prefer.
Frequently asked questions
It’s in your confirmation email and your WhatsApp message from us, shown as EG-YYYY-NNNNN (older bookings start with TG-). Still stuck? Message us on WhatsApp with the email you booked with and we’ll find it for you.
Use the exact email address you entered at checkout. If you booked through an agent or a friend, ask them which email was used. We can also look it up for you on WhatsApp.
Double-check the booking reference and email for typos, and make sure there are no extra spaces. If it still doesn’t appear, your booking may be under a different email — contact our team and we’ll locate it.
Open your booking, then choose Cancel if your fare is eligible. Free-cancellation tours can be cancelled up to the cut-off shown on the booking. Otherwise, message support and we’ll help.
Yes — pickup point, date and traveler count can usually be changed. Open your booking and choose Request changes, or contact us directly and we’ll update it.